Service & Support

What We Provide

Comprehensive Service System

We provide full lifecycle service from pre-sales consultation to after-sales guarantee, ensuring your equipment always runs efficiently.

Phase 01

Pre-Sales Service

Our professional pre-sales team provides comprehensive consultation services to help you make the best choice.

  • Free Consultation

    Free brick machine selection, capacity planning and ROI analysis.

  • Raw Material Analysis

    Free testing of your local raw materials and optimal mix ratio recommendations.

  • Custom Solution

    We tailor the most suitable brick-making solution based on your raw materials, capacity and budget requirements.

  • Factory Visit

    Welcome to visit our factory and see the equipment production process and quality firsthand.

  • ROI Analysis

    Detailed investment return analysis report to help you make informed decisions.

Pre-Sales Service
Phase 02

In-Sales Service

Strict quality control and transparent production progress for your peace of mind.

  • Production Updates

    Regular equipment production progress updates and photos, fully transparent.

  • Quality Inspection

    Every machine undergoes strict quality testing and trial run before delivery.

  • Video Testing

    Support video call inspection to remotely confirm equipment running status.

  • Safe Packaging

    Professional shock-proof and moisture-proof packaging for safe long-distance transportation.

  • Shipping Arrangement

    Assist with shipping booking, customs declaration and other logistics procedures.

In-Sales Service
Phase 03

After-Sales Service

Comprehensive after-sales guarantee system for your peace of mind.

  • Installation Guidance

    On-site or remote installation guidance to ensure correct equipment installation.

  • Operator Training

    Systematic training for operators to ensure proficient equipment operation.

  • Warranty Service

    12-month warranty for the whole machine, free repair and replacement during warranty period.

  • Technical Support

    Installation guidance, operator training and lifetime technical support to ensure efficient equipment operation.

  • Spare Parts Supply

    Common spare parts in stock for timely supply.

After-Sales Service
Why Choose Kexuan

Service Advantages

Customer-centric, providing fast response and professional support.

24/7 Response

Round-the-clock online response to ensure timely issue resolution.

2h
Avg Response Time < 2 Hours

On-Site Service

Worldwide on-site installation and repair service.

20+
60+ Countries Served

Quality Warranty

Strict quality control system ensuring reliable equipment quality.

12
12 Months Warranty

Free Training

Free operation and maintenance training courses.

100%
Free 3-5 Days Training

Fast Delivery

Standard equipment delivered in 15-20 working days.

15-30
15-20 Days Delivery

Global Support

Worldwide sales and service network coverage.

6+
Chinese/English/Russian/French/Spanish Supported
Warranty Policy

Lifetime Service Guarantee

We not only provide free service during warranty period, but also promise lifetime technical support and discounted spare parts supply after warranty.

Free Replacement

Free replacement of parts damaged by non-human factors during warranty period.

Remote Support

Instant technical support via video and remote diagnosis.

On-Site Available

Engineers available for on-site installation, commissioning and repair.

Machine Upgrades

Equipment upgrade and modification solutions to extend machine service life.

Kexuan Warranty

Need Professional Service?

Contact our professional team for free consultation and solution recommendations.

Contact Us

0.063485s